Delivery time

Each product page displays ships within information. This is the estimated time (actual time may vary) from the order to the shipment of our product in Poland. The time from dispatch to delivery to the specified destination depends on both the distance from the warehouse and local regulations to the final destination. From dispatch to delivery it is usually not longer than a 8 weeks. For urgent deliveries, please contact our customer team at hello@matisipiora.com .

If you have placed an order for products with different shipping times, the full order will be suspended until the entire order is available for shipment.

Please hold on that during promotional campaigns, delivery times may be slightly longer due to the high volume.

Transport

matisipiora uses DHL and DPD as a forwarder. This service includes standard curbside delivery. Side Delivery means that the courier will deliver your items to the curb of the specified delivery address. This service does not include internal delivery, assembly of items or removal of pallets and packaging.

Our logistics partner will contact you before to delivery with a proposed delivery date and time frame. There will be an option to reschedule if the time frame is not convenient. If you are not available at the agreed time delivery, your item can be returned to the warehouse. If your shipment has been returned to the warehouse, you must contact us at hello@matisipiora.com for a new shipment. An extra delivery cost may apply.

Order cancellation and changes

As soon as an order is received, we prepare it for shipping (unless a later delivery date has been requested). This results in a small window where changes can be made to an order. Please be sure to immediately at hello@matisipiora.com, and if your order has not been processed for shipment from the warehouse, we will do our best to accommodate cancellation or modification requests whenever possible.