Shipping Policy

Every piece is made by hand in our family workshop in Czepino, Poland, and shipped from there. We deliver across the European Union and to selected countries worldwide.

Where we ship

European Union: free standard shipping on all orders.

United Kingdom: €50 for accessories (trays, candle holders) and €110 for furniture.

United States, South Korea and other countries: €89 for accessories (trays, candle holders) and €1,000 for furniture.

If your order contains both accessories and furniture, both rates apply. The exact shipping cost is always shown in your cart before payment. If your country is not available at checkout, write to hello@matisipiora.com and we will prepare a quote.

Production and delivery time

Every piece is made to order. Depending on the product, the total waiting time from order to delivery is between 2 weeks and 2 months. The exact production time for each piece is shown on its product page, next to the price, and is counted from the day your order is confirmed.

If your order contains pieces with different production times, we ship everything together once all items are ready. If you need your order by a specific date, contact us before ordering and we will tell you honestly whether it is possible.

Prices, VAT and import duties

EU customers: prices include VAT at the rate of your country, calculated at checkout.

EU businesses with a valid VAT number: VAT is not charged (reverse charge). Enter your VAT number at checkout.

Customers outside the EU: prices are shown without VAT. Import duties, local taxes and customs clearance fees are not included and are paid by the recipient on delivery. We recommend checking your local import rules before ordering.

Packaging

Furniture is packed in wooden crates for maximum protection in transit. Smaller pieces such as trays and candle holders are shipped in reinforced boxes.

Transport

We ship with DHL. Furniture is delivered curbside: the courier brings it to the curb at your address. Carrying it inside, unpacking, assembly and removal of crates are not included.

Before delivery, the courier will contact you to agree on a date and time window. You can reschedule if it does not suit you. If nobody is available at the agreed time, the shipment may be returned to us, and redelivery may involve additional costs.

Damage in transit

Please check your delivery when it arrives. If the packaging or the piece is damaged, note it on the courier’s delivery document, take photos and write to us within 48 hours at hello@matisipiora.com. We will take care of it.

Changes and cancellations

Since every piece is made to order, production starts soon after your order is confirmed. If you want to change or cancel your order, contact us as soon as possible at hello@matisipiora.com. Before production starts, we will always do our best to help. For details, see our Refund and Returns Policy.

Questions about delivery? Write to hello@matisipiora.com